We Now Offer AfterPay and Sezzle at checkout. FREE SHIPPING on orders over $49.99
We Now Offer AfterPay and Sezzle at checkout. FREE SHIPPING on orders over $49.99
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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chynasworld@chynasworldpetstore.com

You can always contact us for any return question at chynasworld@chynasworldpetstore.com We will respond within 24-48 hours.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund up to 5-7 business days.